Intelligent Process Discovery: Article 2 of a series of articles on Hyperautomation By Aditya Abeysinghe In the last article I wrote about Robotic Process Automation (RPA – automating processes using robots or automated bots), its advantages and drawbacks of using RPA. However, users who use RPA should know which processes need to be automated and should separate processes which are more useful compared to others in business processes. This task is handled by intelligent process discovery where it “intelligently” discovers processes that could be automated. Why do we need software to discover processes? As such, one might ask if business processes are created, handled and maintained by humans, why is it necessary to use software to discover which processes need to be automated. One of the main reasons for using software is that the flow of tasks in a software is consistent. Software is also considered as not being biased towards mental, social and physical limitations. They could work given the required input and sufficient hardware support round the…
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